Our service
Pre-sale service
-According to the specific needs of customers, provide personalized design solutions, including equipment selection, configuration suggestions and budget estimates.
-Send experienced technical engineers to conduct in-depth technical exchanges with customers to answer customers' questions about equipment performance and technical parameters.
- Provide detailed product information, technical documents and scheme design drawings to help customers fully understand the product.
- Invite customers to visit the factory to understand the production process, quality control system and equipment performance.
- According to the special needs of customers, provide customized non-standard equipment solutions to ensure that the individual needs of customers are met.
In-sale service
- After signing the contract, prepare the technical agreement in time, supplement, improve and refine the technical specifications, and ensure that both parties have a clear understanding of the project requirements.
- Submit the standard list of equipment design, manufacture, assembly, installation, commissioning, acceptance, testing, operation and maintenance for customer's confirmation.
- Regularly report the project progress to the client to ensure that the client is aware of the project progress.
- Respond to customer needs and queries in a timely manner to ensure the smooth progress of the project.
- Strictly follow national and industry standards to ensure equipment quality.
- After the completion of equipment manufacturing, organize a professional acceptance team to carry out acceptance together with customers.
After-sales service
- Provide continuous technical support to answer technical problems encountered by customers during use.
- Provide equipment upgrade and improvement plan according to customer demand to help customers improve production efficiency.
- Encourage customers to provide valuable comments and feedback to continuously optimize products and services.
- Conduct regular after-sales service satisfaction survey to improve service quality in time.
Through the above pre-sale, sale and after-sales services, the factory can provide customers with a full range of support, ensure customer satisfaction, and establish a long-term cooperative relationship.